We do not provide pre-paid return labels. Return shipping costs and any taxes/fees that may be applicable are the responsibility of the customer. They will be deducted from the refund.

We know how frustrating this can be. Rest assured, we want to make every order perfect for our adventurers!

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email  meiquan0626@outlook.com within 2 business days of delivery.

Include a photo and description of the issue along with your order number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that you can be happy with our services.

Of course we do. Once your return received, it will be checked to make sure it fits our return policy guidelines.

If it doesn't, it will be either send back to you at your expense or destroyed/given to a charity or someone in need.

If it does, we'll refund you within a week using the payment method used to checkout. Please allow a few days for the refund to appear on your account.

If you prefer a store credit for the amount of your order, please let us know when you request a return and we will issue a store coupon for you.

Our system automatically sends an order confirmation email, summarizing all the details of the order, immediately after the validation of your order.

The process is the same for the shipping confirmation email, once it is sent.

If you have never received these emails, please check your spam or promotions boxes because depending on your mailbox settings, they may have landed there inadvertently.

If you still don't find them, don't worry, just contact us with your basic order information (first name, last name, email address used to order) and we'll sort it out for you.